Recent Posts

How to Become the Customer's Key Resource

How to Become the Customer's Key Resource

Salespeople who are viewed by their customers as a key resource are in an enviable position: high levels of customer satisfaction lead to increased retention, revenue and wallet share. Nice work if you can get it. But how does a salesperson, or, for that matter, a sales organization, go from... Read More»

Here Are the Soft Skills Important to Your Business

Here Are the Soft Skills Important to Your Business

For an employee to effectively perform in the workplace, he or she needs to have a specific and unique set of vital technical skills. But what about non-technical skills? Skills that govern an employee’s ability to communicate, form relationships, and prioritize tasks are often overlooked in education and training. Unfortunately,... Read More»

How to Transform Good B2B Phone Agents Into Superstars

How to Transform Good B2B Phone Agents Into Superstars

It’s 7pm, the smell of pizza is wafting from the oven, your stomach is grumbling, and you’re ready to relax after a long day. The phone rings and you make the mistake of picking it up. The caller announces who they are and spews out word after word, hardly taking... Read More»

California Casualty: 3 Critical Elements for a Successful Salesforce Implementation Plan

California Casualty: 3 Critical Elements for a Successful Salesforce Implementation Plan

If you’ve got a story of how Salesforce has positively impacted you, fill out this form to be featured in one of our customer stories. If chosen, we'll share your story on our blog and across all of our social channels! Mike McCormick is the CMO of California Casualty, a... Read More»

4 Tips for Managing Your Business Communications

4 Tips for Managing Your Business Communications

Few people would question the value of good communication in a business setting. However, espousing good communication isn't the same as creating an environment where communication happens naturally. Communication is deeply intertwined in an organization's culture, which is why it's crucial to keep good communication practices at the center of... Read More»

The Valuable Customer Data You Can Get From Your Helpdesk

The Valuable Customer Data You Can Get From Your Helpdesk

Your helpdesk is a great source for customer data. Your customer success team has direct access to potential leads and customers before they buy your product, during the buying process and after the purchase. This is gold. You know what’s even better? Most of the time, it’s the customer who... Read More»

5 Steps to Writing Better Sales Proposals

5 Steps to Writing Better Sales Proposals

Sales proposals: Love them or hate them, they're an integral part of any successful deal. While some salespeople might view these documents as unnecessary—or even as a waste of time—they're actually one of the most powerful instruments in a salesperson's arsenal of deal-closing tools. In fact, proposals can make all... Read More»

Is Your Marketing Dead Upon Arrival?

Is Your Marketing Dead Upon Arrival?

When I’m home, I like getting the mail. It’s a way for me to get up from what I’m doing, stretch my legs, and take a break. Like many, I flip through the magazines, mailers addressed to “Dear Occupant,” bills, and checks as I walk back to my desk. Do... Read More»

How To Boost Your Business

How To Boost Your Business

Achieving your business goals in these days has become a very difficult task. In order to make your business successful, highly motivated and productive employees are the key component. Team building activities and events can point out some strong sides of your employees’ personalities and enable you to delegate job... Read More»

3 Bad Habits Stopping You From High Productivity

3 Bad Habits Stopping You From High Productivity

I come from a sales and recruiting background, and those worlds combined result in some great tips and tricks to boost productivity. I’ve learned that there are small changes you can make everyday, which lead to big results. So stop the bad email, phone and meeting habits and start being... Read More»